💼 Application & Leasing

Q: How do I apply for a rental?
A: Head to our [Available Rentals] page. Each listing includes an “Apply Now” button that links to our secure online application system. Applications are reviewed on a rolling basis.

Q: Is there an application fee?
A: Yes. The fee amount is listed in each property’s description and covers credit and background screening costs. It’s non-refundable.

Q: What do you look for during screening?
A: We consider several factors:

• Income of approximately 3x the monthly rent

• Positive rental history (including landlord references)

• Credit history and background check

• Employment or reliable income verification

Q: Can I apply with a co-signer?
A: In some cases, yes—especially for students or tenants without established credit. Reach out before applying so we can confirm whether a co-signer will be accepted.

Q: How long does it take to process my application?
A: Most applications are processed within 2–3 business days, assuming we receive complete and timely information from references and background checks.

🏠 Lease Terms & Move-In

Q: What is the lease length?
A: Most of our leases are 12 months. In some cases, we may offer flexible or longer-term leases—check the listing or contact us for options.

Q: What is due at lease signing?
A: Typically, you’ll need to pay the first month’s rent and the security deposit. In pet-friendly units, pet rent or a deposit may also apply.

Q: When can I move in?
A: Move-in dates are listed in the rental descriptions. We’ll work with you to coordinate a smooth transition once your lease is signed and move-in funds are paid.

Q: Can I make minor changes to the unit (e.g. paint, hang shelves)?
A: We encourage you to make your home feel like your own—but always check with us first. Most cosmetic changes require written approval.

🐶 Pets

Q: Do you allow pets?
A: Some of our homes are pet-friendly. Each listing will note the pet policy, including whether dogs, cats, or other animals are allowed.

Q: Are there pet fees or deposits?
A: Yes. In most pet-friendly units, we charge either a pet deposit or monthly pet rent. These amounts vary by property and are disclosed in each listing.

Q: Are there breed or size restrictions?
A: Restrictions may apply based on property size, insurance, or owner preferences. If you have questions about your specific pet, please reach out.

🔧 Maintenance & Repairs

Q: How do I report a maintenance issue?
A: You can submit a request anytime through your [Resident Portal]. Please include a description of the issue and, if possible, attach a photo.

Q: How quickly will someone respond to a request?
A: We aim to respond to most non-urgent requests within 1–2 business days. Emergency issues (like flooding or no heat in winter) are handled as soon as possible—typically the same day.

Q: What qualifies as an emergency?
A: Emergencies include:

• Water leaks or flooding

• No heat during winter

• Gas smell or carbon monoxide alerts

• Electrical hazards

• Broken locks/windows compromising safety

Q: Will someone enter my home without notice?
A: Never without proper notice, unless there is an emergency that poses immediate risk. For routine repairs, you’ll receive advance notice of any entry.

💰 Rent & Payments

Q: When is rent due?
A: Rent is due on the 1st of each month. We offer a short grace period, but late fees may apply after that.

Q: How do I pay rent?
A: The easiest way is through your [Resident Portal]. You can make one-time payments or set up recurring auto-pay.

Q: Can I pay rent in cash or check?
A: We encourage digital payments, but we can make accommodations if necessary. Contact us if you need help setting up a payment method.

📦 Move-Out

Q: How do I give notice to move out?
A: You’ll need to provide written notice, typically 30–60 days before your lease ends, depending on your lease agreement. We’ll send a reminder when the time comes.

Q: Will I get my security deposit back?
A: As long as the home is returned clean, undamaged, and with no unpaid rent or fees, your deposit will be refunded in accordance with Ohio law—usually within 30 days of move-out.

Q: What should I do before moving out?
A: We’ll provide a move-out checklist to help you prepare the unit for final inspection. This includes cleaning, removing all belongings, and returning keys.

🧾 Other Questions

Q: Do I need renter’s insurance?
A: Yes, we recommend all tenants carry renter’s insurance to cover personal belongings and liability. It’s typically very affordable and provides valuable protection.

Q: Can I transfer to a different property in the co-op?
A: It’s possible! If you’re interested in another unit we manage, let us know and we’ll do our best to accommodate when the time is right.

Q: Can I renew my lease?
A: Absolutely—lease renewals are common and encouraged. We typically reach out 60 days before lease end to offer renewal terms if everything is going well.