💼 Application & Leasing

Q: How do I apply for a rental?
A: Head to our Current Listings page. Each listing includes an “Apply Now” button that links to our secure online application system. Applications are reviewed on a rolling basis.

Q: Is there an application fee?
A: Yes. The fee amount is listed in each property’s description and covers credit and background screening costs. It’s non-refundable.

Q: What do you look for during screening?
A: We consider several factors:

• Income of approximately 3x the monthly rent

• Positive rental history (including landlord references)

• Credit history and background check

• Employment or reliable income verification

Q: Can I apply with a co-signer?
A: Yes—especially for students or tenants without established credit. Reach out before applying so we can confirm whether a co-signer will be accepted.

Q: How long does it take to process my application?
A: Most applications are processed within 2–3 business days, assuming we receive complete and timely information from references and background checks.

🏠 Lease Terms & Move-In

Q: What is the lease length?
A: Most of our leases are 12 months. In some cases, we may offer flexible or longer-term leases—check the listing or contact us for options.

Q: What is due at lease signing?
A: Typically, you’ll need to pay the first month’s rent and the security deposit. In pet-friendly units, pet rent and pet fee may also apply.

Q: When can I move in?
A: Move-in dates are listed in the rental descriptions. We’ll work with you to coordinate a smooth transition once your lease is signed and move-in funds are paid.

Q: Can I make minor changes to the unit (e.g. paint, hang shelves)?
A: We encourage you to make your home feel like your own—but always check with us first. Most cosmetic changes require written approval.

🐶 Pets

Q: Do you allow pets?
A: Most of our homes are pet-friendly. Each listing will note the pet policy, including whether dogs, cats, or other animals are allowed.

Q: Are there pet fees?
A: Yes. In most pet-friendly units, we charge a one-time pet fee and monthly pet rent. These amounts vary by property and are disclosed in each listing.

Q: Are there breed or size restrictions?
A: Restrictions may apply based on property size, insurance, or owner preferences. If you have questions about your specific pet, please reach out.

🔧 Maintenance & Repairs

Q: How do I report a maintenance issue?
A: You can submit a request anytime through your Resident Center. Please include a description of the issue and, if possible, attach a photo.

Q: How quickly will someone respond to a request?
A: We aim to respond to most non-urgent requests within 1–2 business days. Emergency issues (like flooding or no heat in winter) are handled as soon as possible—typically the same day.

Q: What qualifies as an emergency?
A: Emergencies include:

• Water leaks or flooding

• No heat during winter

• Gas smell or carbon monoxide alerts

• Electrical hazards

• Broken locks/windows compromising safety

Q: Will someone enter my home without notice?
A: Never without proper notice, unless there is an emergency that poses immediate risk. For routine repairs, you’ll receive advance notice of any entry.

💰 Rent & Payments

Q: When is rent due?
A: Rent is due on the 1st of each month. We offer a short grace period, but late fees may apply after that.

Q: How do I pay rent?
A: The easiest way is through your Resident Center. You can make one-time payments or set up recurring auto-pay.

Q: Can I pay rent in cash or by check?
A: We strongly encourage digital payments for convenience and faster processing. We also accept certified funds and checks. For security reasons, we do not accept cash. If you need help setting up a payment method, our team is happy to assist.

📦 Move-Out

Q: How do I give notice to move out?
A: We require a written 60-day notice prior to your lease end date. When the time comes, our team will also send you a reminder with instructions on how to submit your notice properly.

Q: Will I get my security deposit back?
A: As long as the home is returned clean, undamaged, and with no unpaid rent or fees, your deposit will be refunded in accordance with Ohio law—within 30 days of move-out.

Q: What should I do before moving out?
A: We’ll provide a move-out checklist to help you prepare the unit for final inspection. This includes cleaning, removing all belongings, and returning keys.

🧾 Other Questions

Q: Do I need renter’s insurance?
A: Yes, renter’s insurance is required for all residents. You have the option to enroll directly through the Resident Center at an affordable monthly rate, or you may provide proof of your own policy. This coverage protects your personal belongings and provides important liability protection.

Q: Can I transfer to a different property in the co-op?
A: It’s possible! If you’re interested in another unit we manage, let us know and we’ll do our best to accommodate when the time is right.

Q: Can I renew my lease?
A: Absolutely—lease renewals are common and encouraged. We typically reach out 60 days before lease end to offer renewal terms if everything is going well.